Australians have indicated that their experience with call centres are far from great. Charles Heunemann, VP & Managing Director for Natterbox in APAC highlights the effective ways companies can elevate their customer services when utilising new […]
The world of business and organisational communication is a jungle. There’s lots of noise and many distractions. Shouting indiscriminately at the top of your lungs doesn’t cut it anymore. Neither does being ordinary.
For 30 years the Blackie McDonald Communication Group has helped hundreds of CEOs, marketing and public relations executives uncover what’s interesting about their organisation’s products and services. From there we craft resonant messages, engage the right audiences and achieve real world results.
Our News and Blogs
As the holiday season inches closer, it’s a great opportunity for businesses to make the most of this occasion build consistent and strong customer relations Tink Taylor, Founder & President for dotmailer, discusses key marketing […]
As cyber-attacks continue to rise, it’s key for organisations to ensure they are well equipped with technology and skilled professional to mitigate the impact of cyber-attacks. Michael Bosnar, Area Vice President for Ivanti, discusses six […]
A survey of more than 5,600 CSIRO Total Wellbeing Diet subscribers found that 65 per cent of people aged between 51-70 years, and 86 per cent of people over 71 do not think that resistance […]
The adoption of AI is on the rise and continues to redefine both corporate and government networks. With the IT industry starting to integrate AI into ITSM trends Andrew Souter, Director of PreSales at Ivanti […]
In today’s digital era, we’re seeing a big change of focus from UI to modern user experiences (UX) such as conversational UX and purpose-built UX where the user experience is all about the optimal way […]