The success of Amazon and eBay has not only revolutionised the retail industry but also the purchasing behaviour of consumers. As more and more retailers are looking to go border […]
Future opportunities for manufacturing businesses
With the increasing demand for data generated processes from design and other business systems, the future of business is more unpredictable than ever. Peter Ranyard, Country Manager New Zealand Central […]
Why emotional intelligence matters when using AI for customers experience
With AI becoming the norm in customer contact channels, businesses need to combine the efficiency of artificial intelligence with the emotional intelligence of a real personal connection to create the […]
The impact of late payments on Australian SMEs
A new report released by Xero this week revealed late payments significantly impact Australian small – medium enterprises. The research found half of all trade credit invoices are paid late, […]
Trust and the role it plays in building strong customer relationships
With privacy concerns at an all-time high and institutional trust at an all-time low, organisations must differentiate themselves by being a business that consumers can trust. Charles Heunemann, Managing Director […]
Are you ready for New WannaCry?
A recent vulnerability announced by Microsoft has left legacy systems open to exploitation with the threat of a new ‘WannaCry’ ransomware attack. With legacy systems being primary targets for cyber-criminals, […]
How to establish a safe working environment for your staff
According to Australian Jobs 2018 report by the Department of Jobs and Small Business, the Healthcare sector, Australia’s highest employed industry, faces a barrage of workplace injuries and illness primarily […]
Sales tips and tricks
What are some of your best sales tips and tricks? The ability to sell your idea, product or service is absolutely vital for your business and all business owners must […]
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