Australians have indicated that their experience with call centres are far from great. Charles Heunemann, VP & Managing Director for Natterbox in APAC highlights the effective ways companies can elevate their […]
Three tips for nurturing customers beyond the holiday season
As the holiday season inches closer, it’s a great opportunity for businesses to make the most of this occasion build consistent and strong customer relations Tink Taylor, Founder & President […]
Cyber security: Six best practices to stay smart and safe
As cyber-attacks continue to rise, it’s key for organisations to ensure they are well equipped with technology and skilled professional to mitigate the impact of cyber-attacks. Michael Bosnar, Area Vice […]
Australians are resisting resistance: older people avoid vital exercise
A survey of more than 5,600 CSIRO Total Wellbeing Diet subscribers found that 65 per cent of people aged between 51-70 years, and 86 per cent of people over 71 […]
The era of AI: What does it mean for ITSM?
The adoption of AI is on the rise and continues to redefine both corporate and government networks. With the IT industry starting to integrate AI into ITSM trends Andrew Souter, […]
Invest in enterprise software UX & watch your people grow
In today’s digital era, we’re seeing a big change of focus from UI to modern user experiences (UX) such as conversational UX and purpose-built UX where the user experience is […]
Transforming the manufacturing industry with Internet of Things
In a highly competitive global marketplace, to stay updated and boost productivity it’s crucial for manufacturers to invest in latest technologies. Today, 35 per cent of Australian enterprises believe that […]
Why protecting your DNS should never be an afterthought
Despite being so important, DNS is often one of the most overlooked points when it comes to creating a cyber security strategy. Rodney Joffe, senior vice president, senior technologist and […]
Meet the new face of cyber security: deception technology
As a concept, deception technology has been used for many years within the intelligence and defence communities. The idea of tricking someone into thinking that they are in full control […]
Talent retention in the AEC and manufacturing industries
Mike Russell, Chief Operating Officer for Central Innovation, shared his insights around talent retention in particular to the Architecture Engineering, Construction and Manufacturing industries with Dynamic Business.
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