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Sales tips and tricks

What are some of your best sales tips and tricks? The ability to sell your idea, product or service is absolutely vital for your business and all business owners must […]

Why Australian retailers are leading the way in CX

Too many retailers are neglecting the post-purchase experience and are missing out on valuable customer feedback that can improve their products and shopping experience. Tink Taylor, Founder and President of […]

How open banking will shake up financial services

We are currently witnessing major disruption across all industries due to the rise of technology. The introduction of open banking on 1st July will undoubtedly shake up the market. Robert […]

The power of human connection

With the growing number of automated customer services, the power of human connection is often underestimated. With the right tools and understanding of their customers, businesses can provide effective and […]

How online retailers are ‘hitting the mark’ with their digital interactions

The latest findings of dotdigital’s ‘Hitting the Mark’ APAC report reveals that many APAC brands are still not doing the basics, such as segmenting customers or sending abandoned cart emails. The […]

The True Business Value of Conversation

With brands investing more and more into online communication channels, they are losing out on valuable consumer touchpoints by not focusing on human interactions to leverage their products and services. […]

IT vendors are missing middle sized companies out

Midsize companies are facing issues of abandonment from IT vendors, and without proper solutions are faced with the risk of leaving their business vulnerable to emergencies. Florian Malecki, International Product […]

Why Customer Experience Optimisation is Key in the Digital Era

With 86 per cent of customers willing to pay more for a better experience in our digital era, businesses should seek to utilise the latest technologies to win over consumers […]

Tackling cleaning challenges in healthcare

The newly released May/June issue of InClean magazine focuses on cleaning strategies within the healthcare industry. This month’s issue features Rubbermaid Commercial Products take on the cleaning challenges in the […]

Phone conversations are back in fashion

High-end fashion label Gucci has decided to set up call centres across the globe in a bid to attract millennial consumers. Charles Heunemann, Managing Director and VP Asia Pacific at […]