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There are no more excuses for poor phone channel experiences

There are no more excuses for poor phone channel experiences

Getting in touch with companies has never been easier with new communication channels, and businesses can no longer give excuses for their poor phone channel experiences. Charles Heunemann, Managing Director, […]

Filed Under: Business-to-Business, Client News, Coverage, Digital, Tech News, Work Tagged With: AI, Blackie McDonald, customer experience, CX, human interaction, Natterbox, phone communications, telephony

Key trends bolstering digital transformation in 2019

Key trends bolstering digital transformation in 2019

User experience, edge computing and AI will continue to dominate as key trends bolstering digital transformation in 2019 as organisations put particular focus on simplifying their enterprise architectures. Unit4’s Regional President […]

Filed Under: Business-to-Business, Client News, Coverage, Digital, Tech News, Work Tagged With: AI, Blackie McDonald, digital transformation, edge computing, enterprise architecture, Unit4, user experience, UX

The future of data with machine learning and cloud advancement

The future of data with machine learning and cloud advancement

You don’t have to look further than the Australian market to see numerous initiatives and great projects taking place within machine learning and cloud. As they continue to be hot topics […]

Filed Under: Blogs, Business-to-Business, Client News, Coverage, Digital, Tech News, Work Tagged With: AI, Blackie McDonald, cloud, Cloudera, machine learning

Cloudera completes Hortonworks merger

Cloudera completes Hortonworks merger

Cloudera has officially completed its buyout of enterprise data management firm Hortonworks, bringing a new chapter for enterprise data cloud and open source platforms. From January 4, Hortonworks merged with Cloudera […]

Filed Under: Blogs, Business-to-Business, Client News, Coverage, Digital, Tech News, Work Tagged With: AI, Blackie McDonald, cloud, Cloudera, enterprise data cloud, Hortonworks, mergers

Cloudera aims to accelerate the industrialisation of AI

Cloudera aims to accelerate the industrialisation of AI

The industrialisation of AI has encouraged businesses to seek digital settings that allow for the acceleration of machine learning from research to production. This aims to empower users to easily […]

Filed Under: Blogs, Business-to-Business, Client News, Coverage, Digital, Tech News, Work Tagged With: AI, artificial intelligence, Blackie McDonald, Cloudera, data science, Kubernetes, machine learning

The era of AI: What does it mean for ITSM?

The era of AI: What does it mean for ITSM?

The adoption of AI is on the rise and continues to redefine both corporate and government networks. With the IT industry starting to integrate AI into ITSM trends Andrew Souter, […]

Filed Under: Blogs, Business-to-Business, Client News, Coverage, Digital, Tech News, Work Tagged With: AI, artificial intellegence, Blackie McDonald, government, IT, ITSM, Ivanti

Big Data isn’t always beautiful. Or useful.

Big Data isn’t always beautiful. Or useful.

The abundance of consumer data has changed the way industry leaders begin to understand pathways to smarter marketing. However, a recent report revealed that  80 per cent of data is […]

Filed Under: Blogs, Business-to-Business, Client News, Consumer Public Relations, Coverage, Digital, Tech News, Work Tagged With: AI, artificial intelligence, big data, Blackie McDonald, consumer data, data, dotmailer, personalisation, Which-50

Weaponising AI: how to defend against machine generated cyber attacks

Weaponising AI: how to defend against machine generated cyber attacks

Over the past few years, Artificial Intelligence (AI) and machine learning have progressed to remarkably sophisticated levels and have integrated themselves seamlessly into our lives. The ‘weaponisation’ of AI was predicted […]

Filed Under: Blogs, Business-to-Business, Client News, Coverage, Digital, Original Content, Tech News, Work Tagged With: AI, artifical intellegence, Blackie McDonald, cyber security, internet security, Neustar, SecurityBriefAU, weaponisation

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News and Blogs

Is Email Over? dotdigital talks marketing and what retailers are getting wrong

Is Email Over? dotdigital talks marketing and what retailers are getting wrong

February 20, 2019

With digital marketers constantly focusing on ‘the next big thing’, retailers are forgetting the … More...

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