With AI becoming the norm in customer contact channels, businesses need to combine the efficiency of artificial intelligence with the emotional intelligence of a real personal connection to create the […]
dotdigital Talks Data and the Future of Customer Engagement
The marketing landscape continues to evolve digitally and utilising data has become pivotal to businesses hoping to deliver seamless, personalised consumer experiences. Steve Shaw, Group CTO at dotdigital, discusses the […]
Will AI ever take over human conversations?
AI technology is rapidly advancing and is already playing an important role in the customer experience by using chatbots as the first point of contact. In spite of this many […]
There are no more excuses for poor phone channel experiences
Getting in touch with companies has never been easier with new communication channels, and businesses can no longer give excuses for their poor phone channel experiences. Charles Heunemann, Managing Director, […]
Key trends bolstering digital transformation in 2019
User experience, edge computing and AI will continue to dominate as key trends bolstering digital transformation in 2019 as organisations put particular focus on simplifying their enterprise architectures. Unit4’s Regional President […]
The future of data with machine learning and cloud advancement
You don’t have to look further than the Australian market to see numerous initiatives and great projects taking place within machine learning and cloud. As they continue to be hot topics […]
Cloudera completes Hortonworks merger
Cloudera has officially completed its buyout of enterprise data management firm Hortonworks, bringing a new chapter for enterprise data cloud and open source platforms. From January 4, Hortonworks merged with Cloudera […]
Cloudera aims to accelerate the industrialisation of AI
The industrialisation of AI has encouraged businesses to seek digital settings that allow for the acceleration of machine learning from research to production. This aims to empower users to easily […]
