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Taking CX to the next level with omnichannel

Image courtesy of Power Retail.

Consumer demand for flexibility and choice is driving technology innovation in commerce, therefore, it is essential for businesses to link both online and in-store to stay competitive. Tink Taylor, the founder and president of dotdigital discusses how cross-channel marketing can help brands improve the overall customer experience strategy with Power Retail.

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Filed Under: Blogs, Business-to-Business, Client News, Consumer Public Relations, Coverage, Digital, Tech News, Work Tagged With: Blackie McDonald, bricks and mortar, customer experience, CX, dotdigital, e-commerce, onmichannel, retail, Tink Taylor

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