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Digital Goods And Services Dominate Online Purchases Worldwide, Fiserv Finds

Digital is as digital does – a new study by Fiserv called “The Global Rise of Digital Goods and Services,” found that nearly three quarters (74 per cent) of online purchases […]

Filed Under: Blogs, Client News, Consumer Public Relations, Coverage, Digital, Uncategorized

Why emotional intelligence matters when using AI for customers experience

With AI becoming the norm in customer contact channels, businesses need to combine the efficiency of artificial intelligence with the emotional intelligence of a real personal connection to create the […]

Filed Under: Business-to-Business, Client News, Coverage, Digital, Tech News, Work Tagged With: AI, artificial intelligence, Blackie McDonald, customer experience, CX, emotional intelligence, EQ, Natterbox

Trust and the role it plays in building strong customer relationships

With privacy concerns at an all-time high and institutional trust at an all-time low, organisations must differentiate themselves by being a business that consumers can trust. Charles Heunemann, Managing Director […]

Filed Under: Business-to-Business, Client News, Coverage, Digital, Original Content, Tech News, Work Tagged With: Blackie McDonald, consumer trust, customer experience, institutional trust, Natterbox, privacy, trust

Are you ready for New WannaCry?

A recent vulnerability announced by Microsoft has left legacy systems open to exploitation with the threat of a new ‘WannaCry’ ransomware attack. With legacy systems being primary targets for cyber-criminals, […]

Filed Under: Business-to-Business, Client News, Coverage, Digital, Tech News, Work Tagged With: Blackie McDonald, cyber attacks, cyber crime, cybersecurity, Ivanti, WannaCry

How to establish a safe working environment for your staff

According to Australian Jobs 2018 report by the Department of Jobs and Small Business, the Healthcare sector, Australia’s highest employed industry, faces a barrage of workplace injuries and illness primarily […]

Filed Under: Business-to-Business, Client News, Consumer Public Relations, Coverage, Original Content, Work Tagged With: Blackie McDonald, healthcare, Rubbermaid, Rubbermaid Commercial Products, workplace injuries, workplace safety

Why Australian retailers are leading the way in CX

Too many retailers are neglecting the post-purchase experience and are missing out on valuable customer feedback that can improve their products and shopping experience. Tink Taylor, Founder and President of […]

Filed Under: Business-to-Business, Client News, Coverage, Digital, Original Content, Tech News, Work Tagged With: Blackie McDonald, CX, dotdigital, feedback, online shopping, retail

The power of human connection

With the growing number of automated customer services, the power of human connection is often underestimated.  With the right tools and understanding of their customers, businesses can provide effective and […]

Filed Under: Uncategorized

The True Business Value of Conversation

With brands investing more and more into online communication channels, they are losing out on valuable consumer touchpoints by not focusing on human interactions to leverage their products and services. […]

Filed Under: Blogs, Business-to-Business, Client News, Coverage, Digital, Tech News, Work Tagged With: Blackie McDonald, human interaction, Natterbox, ROI, value of voice, voice conversation

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News and Blogs

Have your phones stopped ringing? This may be why

December 1, 2019

Today, while our phones are never out of reach, we largely avoid talking on the phone. Ironically, … More...

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