Blackie McDonald

  • Home
  • About us
  • Our Expertise
  • Case Studies
  • Our News and Blogs
  • Contact

Enhancement NOT replacement: Technology’s positive impact on customer service

Image courtesy of Business Business Business.

A recent survey found that 72 percent of Australian believe that companies do not place enough importance on providing excellent customer service. How can businesses transform the way they approach customer service with the help of technology? Managing Director and VP for Asia Pacific at Natterbox, Charles Heunemann shares his thoughts on how your business can deliver quality interactions with your customers in Business Business Business.

 

Filed Under: Blogs, Business-to-Business, Client News, Coverage, Digital, Original Content, Tech News, Work Tagged With: Blackie McDonald, customer experience, digital transformation, Natterbox, Salesforce, technology enhancement, telephony

News and Blogs

Have your phones stopped ringing? This may be why

December 1, 2019

Today, while our phones are never out of reach, we largely avoid talking on the phone. Ironically, … More...

Keep in Touch with Blackie McDonald


 

Get in touch

We're in Sydney, Australia, but our clients are worldwide. Get in touch.

Contact us

BlackieMcDonald social

  • Facebook
  • LinkedIn
  • Twitter
  • Privacy Statement
  • Terms of Use

© 2021 Blackie McDonald · Website built by Kindleman