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How businesses can enhance service using new technology

Image courtesy of ITBrief.

Australians have indicated that their experience with call centres are far from great. Charles Heunemann, VP & Managing Director for Natterbox in APAC highlights the effective ways companies can elevate their customer services when utilising new technologies such as chatbots or virtual assistants that are helping transform the level of speed and convenience customers deem appropriate. Read the full article on ITBrief.

Filed Under: Blogs, Business-to-Business, Client News, Coverage, Digital, Tech News, Work Tagged With: Blackie McDonald, call centres, customer experience, customer service, Natterbox, telephony

News and Blogs

Have your phones stopped ringing? This may be why

December 1, 2019

Today, while our phones are never out of reach, we largely avoid talking on the phone. Ironically, … More...

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