Blackie McDonald

  • Home
  • About us
  • Our Expertise
  • Case Studies
  • Our News and Blogs
  • Contact

Phone conversations are back in fashion

Image courtesy of Retailbiz.

High-end fashion label Gucci has decided to set up call centres across the globe in a bid to attract millennial consumers. Charles Heunemann, Managing Director and VP Asia Pacific at Natterbox discusses Gucci’s move towards personalisation and the impact of having a meaningful communication channel to engage with your consumers with Retailbiz.

Filed Under: Business-to-Business, Client News, Consumer Public Relations, Coverage, Tech News, Work Tagged With: Blackie McDonald, call centres, customer experience, Gucci, millennials, Natterbox, voice communication

News and Blogs

Have your phones stopped ringing? This may be why

December 1, 2019

Today, while our phones are never out of reach, we largely avoid talking on the phone. Ironically, … More...

Keep in Touch with Blackie McDonald


 

Get in touch

We're in Sydney, Australia, but our clients are worldwide. Get in touch.

Contact us

BlackieMcDonald social

  • Facebook
  • LinkedIn
  • Twitter
  • Privacy Statement
  • Terms of Use

© 2021 Blackie McDonald · Website built by Kindleman