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Why emotional intelligence matters when using AI for customers experience

With AI becoming the norm in customer contact channels, businesses need to combine the efficiency of artificial intelligence with the emotional intelligence of a real personal connection to create the […]

Filed Under: Business-to-Business, Client News, Coverage, Digital, Tech News, Work Tagged With: AI, artificial intelligence, Blackie McDonald, customer experience, CX, emotional intelligence, EQ, Natterbox

dotdigital Talks Data and the Future of Customer Engagement

The marketing landscape continues to evolve digitally and utilising data has become pivotal to businesses hoping to deliver seamless, personalised consumer experiences. Steve Shaw, Group CTO at dotdigital, discusses the […]

Filed Under: Business-to-Business, Client News, Consumer Public Relations, Coverage, Digital, Tech News, Work Tagged With: AI, Blackie McDonald, data, dotdigital, e-commerce, marketing, marketing strategy

Will AI ever take over human conversations?

AI technology is rapidly advancing and is already playing an important role in the customer experience by using chatbots as the first point of contact. In spite of this many […]

Filed Under: Blogs, Business-to-Business, Client News, Coverage, Digital, Tech News, Work Tagged With: AI, artifical intellegence, Blackie McDonald, conversations, Natterbox, voice

There are no more excuses for poor phone channel experiences

Getting in touch with companies has never been easier with new communication channels, and businesses can no longer give excuses for their poor phone channel experiences. Charles Heunemann, Managing Director, […]

Filed Under: Business-to-Business, Client News, Coverage, Digital, Tech News, Work Tagged With: AI, Blackie McDonald, customer experience, CX, human interaction, Natterbox, phone communications, telephony

Key trends bolstering digital transformation in 2019

User experience, edge computing and AI will continue to dominate as key trends bolstering digital transformation in 2019 as organisations put particular focus on simplifying their enterprise architectures. Unit4’s Regional President […]

Filed Under: Business-to-Business, Client News, Coverage, Digital, Tech News, Work Tagged With: AI, Blackie McDonald, digital transformation, edge computing, enterprise architecture, Unit4, user experience, UX

The future of data with machine learning and cloud advancement

You don’t have to look further than the Australian market to see numerous initiatives and great projects taking place within machine learning and cloud. As they continue to be hot topics […]

Filed Under: Blogs, Business-to-Business, Client News, Coverage, Digital, Tech News, Work Tagged With: AI, Blackie McDonald, cloud, Cloudera, machine learning

Cloudera completes Hortonworks merger

Cloudera has officially completed its buyout of enterprise data management firm Hortonworks, bringing a new chapter for enterprise data cloud and open source platforms. From January 4, Hortonworks merged with Cloudera […]

Filed Under: Blogs, Business-to-Business, Client News, Coverage, Digital, Tech News, Work Tagged With: AI, Blackie McDonald, cloud, Cloudera, enterprise data cloud, Hortonworks, mergers

Cloudera aims to accelerate the industrialisation of AI

The industrialisation of AI has encouraged businesses to seek digital settings that allow for the acceleration of machine learning from research to production. This aims to empower users to easily […]

Filed Under: Blogs, Business-to-Business, Client News, Coverage, Digital, Tech News, Work Tagged With: AI, artificial intelligence, Blackie McDonald, Cloudera, data science, Kubernetes, machine learning

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News and Blogs

Have your phones stopped ringing? This may be why

December 1, 2019

Today, while our phones are never out of reach, we largely avoid talking on the phone. Ironically, … More...

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