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Future opportunities for manufacturing businesses

With the increasing demand for data generated processes from design and other business systems, the future of business is more unpredictable than ever. Peter Ranyard, Country Manager New Zealand Central […]

Filed Under: Business-to-Business, Client News, Coverage, Digital, Tech News, Work Tagged With: Blackie McDonald, Central Innovation, data generated processes, design, manufacturing, New Zealand, ROI

Why emotional intelligence matters when using AI for customers experience

With AI becoming the norm in customer contact channels, businesses need to combine the efficiency of artificial intelligence with the emotional intelligence of a real personal connection to create the […]

Filed Under: Business-to-Business, Client News, Coverage, Digital, Tech News, Work Tagged With: AI, artificial intelligence, Blackie McDonald, customer experience, CX, emotional intelligence, EQ, Natterbox

The impact of late payments on Australian SMEs

A new report released by Xero this week revealed late payments significantly impact Australian small – medium enterprises. The research found half of all trade credit invoices are paid late, […]

Filed Under: Business-to-Business, Client News, Consumer Public Relations, Coverage, Digital, Tech News, Work Tagged With: Blackie McDonald, Dynamic Business, Easy Bill Pay, late payments, overdue payments, SMB, SME

Trust and the role it plays in building strong customer relationships

With privacy concerns at an all-time high and institutional trust at an all-time low, organisations must differentiate themselves by being a business that consumers can trust. Charles Heunemann, Managing Director […]

Filed Under: Business-to-Business, Client News, Coverage, Digital, Original Content, Tech News, Work Tagged With: Blackie McDonald, consumer trust, customer experience, institutional trust, Natterbox, privacy, trust

Are you ready for New WannaCry?

A recent vulnerability announced by Microsoft has left legacy systems open to exploitation with the threat of a new ‘WannaCry’ ransomware attack. With legacy systems being primary targets for cyber-criminals, […]

Filed Under: Business-to-Business, Client News, Coverage, Digital, Tech News, Work Tagged With: Blackie McDonald, cyber attacks, cyber crime, cybersecurity, Ivanti, WannaCry

How to establish a safe working environment for your staff

According to Australian Jobs 2018 report by the Department of Jobs and Small Business, the Healthcare sector, Australia’s highest employed industry, faces a barrage of workplace injuries and illness primarily […]

Filed Under: Business-to-Business, Client News, Consumer Public Relations, Coverage, Original Content, Work Tagged With: Blackie McDonald, healthcare, Rubbermaid, Rubbermaid Commercial Products, workplace injuries, workplace safety

Sales tips and tricks

What are some of your best sales tips and tricks? The ability to sell your idea, product or service is absolutely vital for your business and all business owners must […]

Filed Under: Business-to-Business, Client News, Coverage, Digital, Original Content, Tech News, Work Tagged With: Blackie McDonald, Dynamic Business, Natterbox, sales, sales tips

Why Australian retailers are leading the way in CX

Too many retailers are neglecting the post-purchase experience and are missing out on valuable customer feedback that can improve their products and shopping experience. Tink Taylor, Founder and President of […]

Filed Under: Business-to-Business, Client News, Coverage, Digital, Original Content, Tech News, Work Tagged With: Blackie McDonald, CX, dotdigital, feedback, online shopping, retail

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News and Blogs

Have your phones stopped ringing? This may be why

December 1, 2019

Today, while our phones are never out of reach, we largely avoid talking on the phone. Ironically, … More...

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