High-end fashion label Gucci has decided to set up call centres across the globe in a bid to attract millennial consumers. Charles Heunemann, Managing Director and VP Asia Pacific at […]
How a great phone service can improve customer experience
Naked Wines is disrupting the wine industry by bridging the gap between winemaker and customer, but as it turns out, it’s also re-thinking what it means to provide good customer […]
How businesses can enhance service using new technology
Australians have indicated that their experience with call centres are far from great. Charles Heunemann, VP & Managing Director for Natterbox in APAC highlights the effective ways companies can elevate their […]