With AI becoming the norm in customer contact channels, businesses need to combine the efficiency of artificial intelligence with the emotional intelligence of a real personal connection to create the […]
Why Australian retailers are leading the way in CX
Too many retailers are neglecting the post-purchase experience and are missing out on valuable customer feedback that can improve their products and shopping experience. Tink Taylor, Founder and President of […]
Why Customer Experience Optimisation is Key in the Digital Era
With 86 per cent of customers willing to pay more for a better experience in our digital era, businesses should seek to utilise the latest technologies to win over consumers […]
Taking CX to the next level with omnichannel
Consumer demand for flexibility and choice is driving technology innovation in commerce, therefore, it is essential for businesses to link both online and in-store to stay competitive. Tink Taylor, the founder […]
There are no more excuses for poor phone channel experiences
Getting in touch with companies has never been easier with new communication channels, and businesses can no longer give excuses for their poor phone channel experiences. Charles Heunemann, Managing Director, […]
Three ways to ensure a seamless customer experience – dotmailer
It goes without saying that customer experience and satisfaction should be the primary concerns of any business. By combining the powerhouse ecommerce tools of CRM and email marketing, businesses can offer a […]