With AI becoming the norm in customer contact channels, businesses need to combine the efficiency of artificial intelligence with the emotional intelligence of a real personal connection to create the […]
Trust and the role it plays in building strong customer relationships
With privacy concerns at an all-time high and institutional trust at an all-time low, organisations must differentiate themselves by being a business that consumers can trust. Charles Heunemann, Managing Director […]
Sales tips and tricks
What are some of your best sales tips and tricks? The ability to sell your idea, product or service is absolutely vital for your business and all business owners must […]
The True Business Value of Conversation
With brands investing more and more into online communication channels, they are losing out on valuable consumer touchpoints by not focusing on human interactions to leverage their products and services. […]
Phone conversations are back in fashion
High-end fashion label Gucci has decided to set up call centres across the globe in a bid to attract millennial consumers. Charles Heunemann, Managing Director and VP Asia Pacific at […]
The global enabler: The technology you need to take your business to the world
As Sir Richard Branson famously said: “No new business is worth starting in these times unless it can go global.” Technology is enabling small businesses to connect with customers on […]
How Insure 247 is disrupting the insurance industry
Insure 247 are disrupting the Australian insurance industry and experiencing rapid growth in the often ignored micro and SME business space. Steve Sloan, CEO and Founder of Insure 247 […]
Data breaches have the possibility to ruin customer relationships
Data breaches are becoming more common in our age of cyber threats and not only brings negative consequences to businesses, but also has the potential to ruin consumer relationships. Charles […]