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Why emotional intelligence matters when using AI for customers experience

With AI becoming the norm in customer contact channels, businesses need to combine the efficiency of artificial intelligence with the emotional intelligence of a real personal connection to create the […]

Filed Under: Business-to-Business, Client News, Coverage, Digital, Tech News, Work Tagged With: AI, artificial intelligence, Blackie McDonald, customer experience, CX, emotional intelligence, EQ, Natterbox

Trust and the role it plays in building strong customer relationships

With privacy concerns at an all-time high and institutional trust at an all-time low, organisations must differentiate themselves by being a business that consumers can trust. Charles Heunemann, Managing Director […]

Filed Under: Business-to-Business, Client News, Coverage, Digital, Original Content, Tech News, Work Tagged With: Blackie McDonald, consumer trust, customer experience, institutional trust, Natterbox, privacy, trust

Sales tips and tricks

What are some of your best sales tips and tricks? The ability to sell your idea, product or service is absolutely vital for your business and all business owners must […]

Filed Under: Business-to-Business, Client News, Coverage, Digital, Original Content, Tech News, Work Tagged With: Blackie McDonald, Dynamic Business, Natterbox, sales, sales tips

The True Business Value of Conversation

With brands investing more and more into online communication channels, they are losing out on valuable consumer touchpoints by not focusing on human interactions to leverage their products and services. […]

Filed Under: Blogs, Business-to-Business, Client News, Coverage, Digital, Tech News, Work Tagged With: Blackie McDonald, human interaction, Natterbox, ROI, value of voice, voice conversation

Phone conversations are back in fashion

High-end fashion label Gucci has decided to set up call centres across the globe in a bid to attract millennial consumers. Charles Heunemann, Managing Director and VP Asia Pacific at […]

Filed Under: Business-to-Business, Client News, Consumer Public Relations, Coverage, Tech News, Work Tagged With: Blackie McDonald, call centres, customer experience, Gucci, millennials, Natterbox, voice communication

The global enabler: The technology you need to take your business to the world

As Sir Richard Branson famously said: “No new business is worth starting in these times unless it can go global.” Technology is enabling small businesses to connect with customers on […]

Filed Under: Business-to-Business, Client News, Coverage, Digital, Tech News, Work Tagged With: Blackie McDonald, business expansion, business growth, cloud-based infrastructure, global business, global scale, Natterbox, Small Business

How Insure 247 is disrupting the insurance industry

  Insure 247 are disrupting the Australian insurance industry and experiencing rapid growth in the often ignored micro and SME business space. Steve Sloan, CEO and Founder of Insure 247 […]

Filed Under: Blogs, Business-to-Business, Client News, Consumer Public Relations, Coverage, Digital, Work Tagged With: Blackie McDonald, Elevator pitch, entrepreneur, Insure 247, lifehacker, Natterbox, startup

Data breaches have the possibility to ruin customer relationships

Data breaches are becoming more common in our age of cyber threats and not only brings negative consequences to businesses, but also has the potential to ruin consumer relationships. Charles […]

Filed Under: Blogs, Business-to-Business, Client News, Coverage, Digital, Tech News, Work Tagged With: Blackie McDonald, customer relationships, data breaches, Natterbox, phone conversation

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News and Blogs

Have your phones stopped ringing? This may be why

December 1, 2019

Today, while our phones are never out of reach, we largely avoid talking on the phone. Ironically, … More...

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