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Are we losing the softer side of customer service?

Fifty-six percent or the equivalent of 10.7 million Australians now actively avoid phone conversations and are instead turning to alternative modes of communication like texting or instant messaging apps. Charles Heunemann, […]

Filed Under: Business-to-Business, Client News, Consumer Public Relations, Coverage, Digital, Tech News, Work Tagged With: Blackie McDonald, chatbots, customer experience, customer service, instant messaging, Natterbox, phones, telephony

News and Blogs

Have your phones stopped ringing? This may be why

December 1, 2019

Today, while our phones are never out of reach, we largely avoid talking on the phone. Ironically, … More...

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