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Why Australian retailers are leading the way in CX

Too many retailers are neglecting the post-purchase experience and are missing out on valuable customer feedback that can improve their products and shopping experience. Tink Taylor, Founder and President of […]

Filed Under: Business-to-Business, Client News, Coverage, Digital, Original Content, Tech News, Work Tagged With: Blackie McDonald, CX, dotdigital, feedback, online shopping, retail

Taking CX to the next level with omnichannel

Consumer demand for flexibility and choice is driving technology innovation in commerce, therefore, it is essential for businesses to link both online and in-store to stay competitive. Tink Taylor, the founder […]

Filed Under: Blogs, Business-to-Business, Client News, Consumer Public Relations, Coverage, Digital, Tech News, Work Tagged With: Blackie McDonald, bricks and mortar, customer experience, CX, dotdigital, e-commerce, onmichannel, retail, Tink Taylor

Making in-store staff part of your omnichannel retail brand

With digital transformation continuously disrupting the retail landscape, integrating marketing and customer experience has never been more important in connecting brands to their consumers. Mark Lavelle, CEO of Magento, discusses […]

Filed Under: Business-to-Business, Client News, Coverage, Digital, Original Content, Tech News, Work Tagged With: Blackie McDonald, digital transformation, Magento, MagentoLive, Mark Lavelle, omnichannel, retail

Digital Marketing Trends to watch out for in 2019

The new year is a great time for retailers to set business goals and have a plan to achieve them. As we welcome 2019 Tink Taylor, Founder & President for […]

Filed Under: Blogs, Business-to-Business, Client News, Consumer Public Relations, Coverage, Digital, Original Content, Tech News, Work Tagged With: Blackie McDonald, content, customer experience, digital marketing trends, dotmailer, Power Retail, retail

How digital transformation is changing how retailers engage with their customers

As part of yet another highly successful MagentoLive Conference, held in Sydney recently, Anthony Caruana of lifehacker sat down with Mark Lavelle, CEO of Magento to discuss how the retail industry is […]

Filed Under: Blogs, Business-to-Business, Client News, Consumer Public Relations, Coverage, Digital, Tech News, Uncategorized Tagged With: Amazon, Blackie McDonald, digital transformation, lifehacker, Magento, MagentoLive 2018, online retail, retail

News and Blogs

Have your phones stopped ringing? This may be why

December 1, 2019

Today, while our phones are never out of reach, we largely avoid talking on the phone. Ironically, … More...

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