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Why emotional intelligence matters when using AI for customers experience

Image courtesy of Kochie’s Business Builders.

With AI becoming the norm in customer contact channels, businesses need to combine the efficiency of artificial intelligence with the emotional intelligence of a real personal connection to create the best customer experience possible. Charles Huenemann, Managing Director and VP Asia Pacific of Natterbox, shares the ways organisations can use emotional intelligence and AI to give their business a competitive edge with Kochie’s Business Builders.

 

Filed Under: Business-to-Business, Client News, Coverage, Digital, Tech News, Work Tagged With: AI, artificial intelligence, Blackie McDonald, customer experience, CX, emotional intelligence, EQ, Natterbox

News and Blogs

Have your phones stopped ringing? This may be why

December 1, 2019

Today, while our phones are never out of reach, we largely avoid talking on the phone. Ironically, … More...

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